On 28 February, a modern joint Administrative Service Centre was opened in the village Vesele of the Zaporizhzhya Oblast, with the support of the Ukrainian and Swedish experts. The Centre has significantly expanded the list of administrative services to be provided to both hromada residents and residents of the rayon. Now there are over 100 of them, including the most essential in AH: registration of residents, social and pension services, land, local, business and real estate registration services.

The U-LEAD with Europe Programme assisted the hromada in ASC modernisation, repair works, furnishing and equipment of the centre with modern technology with specialised software. The hromada joined the repair of the entrance and external landscaping. The ASC of the Veselivska AH will employ 12 specialists who have passed training, specially developed by the experts of the Programme. The service fee will be paid to the AH budget.

Susanna Dellans, Project Manager of the U-LEAD with Europe Programme’s Support to Improved Administrative Service Delivery, said:

“We are very grateful to the hromada for cooperation, which resulted in the opening of the ASC. We are pleased that the centre was modernised, taking into account the Swedish experience of providing convenient and affordable administrative services. I hope that the AH residents will be satisfied with the quality of the administrative services, and that opening of the modernised ASC will positively influence the further development of the region.”

Petro Kiyashko, head of the urabn-type settlement of Vesele:

“We are very grateful to our partners for their help not only in the material modernisation of the Centre, but above all for their institutional support in the creation of a joint ASC. Now, our hromada has everything necessary for the residents to receive only high-quality administrative services in comfortable conditions.”

On the eve of the opening, the residents were informed about the features of the ASC work, its advantages, rights and obligations of employees and consumers of services. The Centre is accessible to people with disabilities and has a children’s indoor play corner.

It is worth reminding that 26 ASCs will be opened in Ukrainian amalgamated hromadas within the framework of the U-LEAD with Europe Programme which aims at improving the delivery of local administrative services. The best practices for creating and improving the delivery of administrative services that are tested and implemented in the pilot hromadas of the inception phase will be applied to all ASCs to be opened or modernised within the next phase of the Programme. That is at least 600 ASCs by the end of 2020.