Administrative service reform is one of the most systemic and consistent reforms in Ukraine, that being a rare case in our country. Its concept was developed in 2006 and the first CAS was established in 2008. It happened long before the Law on Administrative Services (2012), regulating the sphere now, was adopted.

Currently the administrative service provision system development is undergoing its fourth phase of implementation in Ukraine and, according to experts, it requires improvement in certain aspects, mainly, deregulation, digitalisation and delegation of powers to the local self- government bodies.